Delete your TIMOZ account

Delete it in the app

Your account is deleted straight away and you are signed out. This cannot be undone: you would need to create a new account to play again.

• Open TIMOZ on the device with the account or guest profile you want to delete.
• Go to the Profile tab.
• Scroll to the bottom and tap Delete account.
• Read the warning and tap Delete permanently.

Or ask us by email

Email [email protected] with the subject "Delete my account". Write from the email address on your account, or tell us the phone number or email you sign in with, and your username if you have one.

We may ask you to confirm the request from that number or address, so that nobody else can delete your account. We delete it within 30 days, and reply when it is done.

What is deleted

• Your display name, username, photo and country.
• Your friends, friend requests and blocks.
• Your notifications, devices, push tokens and reminder settings.
• Your sign-in identity: the phone number and email you sign in with.
• Your coins, level, progress and badges are lost for good: they stay only on the anonymous deleted profile and can never be used or recovered.

What we keep, and why

• Results in games you already played with other people stay on their scoreboards and histories, shown as an unnamed "Player", so their games stay correct.
• Your username is removed from the account but stays on a blocked list, so nobody else can register it and pretend to be you.
• Analytics events that are no longer linked to you.
• Records we are required to keep by law, for as long as the law requires.

Playing as a guest

A guest account has no phone number or email attached to it. You can delete it in the app too: open Profile, tap Delete account, and confirm. Uninstalling the app, or clearing your browser's cookies and site data for timoz.app, signs the guest out of that device but does not delete the account. If you cannot open the app, email [email protected] for help deleting the guest account.